Sat.May 31, 2014 - Fri.Jun 06, 2014

article thumbnail

Why We are ALL the Patient Experience!

The Beryl Institute

"We are ALL the patient experience” is not just the theme that underlined Patient Experience Conference 2014; I would offer it is an idea that must be central to patient experience improvement and the patient experience movement overall. I am encouraged by the increasing acknowledgement that it takes all players in the healthcare marketplace, across the continuum, through the established hierarchies, and from patient & family, to caregiver, to community to ensure the best in experience.