Sat.Jan 30, 2016 - Fri.Feb 05, 2016

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Silence: The Invisible Tool for Patient Experience Excellence

The Beryl Institute

I must start my comments with a disclaimer that this blog is not about noise reduction, though I still have yet to find an organization that has conquered this great challenge in healthcare today. In fact our own research at The Beryl Institute continues to show noise reduction to be a leading area of focus, public survey results continue to highlight it as a challenge and a simple walk around most healthcare facilities reinforces the opportunity this issue represents.

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Population Health Management Strategies: Creative Ways to Use Population Care Managers in ACOs

Health Dialog

This is the final post in my three-part series on the successful implementation of Population Care Managers (PCMs) within Accountable Care Organization (ACO) and Patient Centered Medical Home settings. Population Care Managers (PCMs) are registered nurses who are specially trained in behavior change , coaching techniques, decision support , population health management , and how to interpret and use analytic tools to drive primary care practice and ACO transformation.