Susan E. Mazer, Ph.D
AUGUST 7, 2015
Florence Nightingale (1820-1920). Florence Nightingale so reminds me of my first harp teacher. She was intolerant of error for any reason whatsoever. In fact, there were no words one could offer that would excuse a mistake. None whatsoever. Nightingale was very clear. If a patient dies overnight who was not supposed to die, something was not seen, some clue missed.
The Beryl Institute
AUGUST 4, 2015
Just a short, but incredibly exciting 5 years ago, I was writing my fourth patient experience blog in what has become a monthly occurrence. In that blog I introduced the definition of patient experience created by early contributors to The Beryl Institute community. In those first months of our work we were focused on reinforcing some fundamental ideas and values that have remained at the core of our work at the Institute since that summer we got underway.
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