April, 2016

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Reflecting on the Field of Patient Experience

The Beryl Institute

I was recently invited to participate in a panel discussion on the topic of talent and the patient experience at an event for healthcare human resource professionals. The event says so much about how far we have come in our understanding of what it takes to support patient experience excellence and this emerging field. Preparing for this event gave me the opportunity to step back and reflect on the field of patient experience.

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Health Engagement Strategies for Patients Who Refuse to Engage

Health Dialog

Health engagement programs can help improve the health of a population, but these efforts typically require a detailed understanding of every individual’s health status. For some segments of your population, an analysis of available claims data can be used to better understand the types of interventions that will have the greatest impact on clinical and financial outcomes.

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Is Shared Decision Making the Core of Value-Based Care?

Health Dialog

As the healthcare industry shifts toward patient-centered care and a fee-for-value model, shared decision making (SDM) is key in facilitating that shift. The SDM model helps patients understand their options as well as the benefits and risks of each option, so they can have informed and effective conversations with their providers. Shared decision making is a current topic of discussion at both at the state and federal level.

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Considerations in Evaluating your Chronic Care Management and Other Population Health Programs

Health Dialog

In a previous blog post, we emphasized the three pronged strategy that risk-bearing organizations should employ when implementing chronic care management and other population health management programs. The second post in the series discussed the ID and Strat analytic. In this post, I will review the second component of the strategy we have outlined: Evaluation–the hygiene factor.

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How to Battle Layoffs: The Career Star Accelerator Bootcamp

Facing layoffs in your organization? Support your team members' career transition with Career Star Accelerator Bootcamp: Custom Resume & LinkedIn Revamp + 6 Weeks of Career Coaching. Our certified resume writers will create job search-winning resumes and LinkedIn profiles while they work with a career coach to learn unique strategies to stand out, attract the right employers, automate their job search, and land their dream job.

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Population Health Management: 3 Steps for Getting the Word out About Pre-Diabetes

Health Dialog

Did you know that over 9% of the US population has been diagnosed with diabetes? This chronic disease is not just about glycemic control, but is a multifactorial metabolic imbalance that impacts the entire body system. Adults with diabetes experience macrovascular complications making them 1.8 times more likely to have a heart attack and 1.5 times more likely to have a stroke.