October, 2015

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How More Consumer-Centric Healthcare is Turning Patients into Shoppers

Health Dialog

The shift to the fee-for-value healthcare service delivery has yielded some interesting consumer behavior results. Patients are starting to shop for convenient well-priced quality healthcare. In turn, community-based health centers are flourishing. Several variations of retail health and wellness programs are seemly expanding and popping up in every pharmacy and big-box chain across the country.

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Community Matters in Patient Experience

The Beryl Institute

Earlier this year at Patient Experience Conference we introduced our latest video, What really matters in Patient Experience? , which called us, through the voices of patients and family members, to consider "all voices matter”, "every interaction matters” and "you matter” in patient experience performance. The subtle message in this video was that for as much as there is clear and recognized individuality in each patient experience story, the needs identified and the outcomes achieved, there ar