The Beryl Institute

JULY 29, 2016

Just over a week ago the world lost a powerful advocate for our humanity. While Dr. Kate Granger, a physician turned patient advocate due to her own healthcare experiences may have left us physically, she will be forever present through a powerful legacy that rests at the heart of the patient experience movement. I never had the honor to personally know Kate, but in what she accomplished with the golden minutes of life she maintained, I felt I have met her fully.

Patient Experience 52

Patient Experience Healthcare 52

Susan E. Mazer, Ph.D

JULY 15, 2016

Through the history of science, beliefs have been disproven by empirical evidence and still, whole societies have refused to be influenced by new information. In fact, science was once considered heresy by the Church and unexplainable events were considered satanic. The battle between science and faith is ongoing. We are now in the 21st Century. Yet, we too have our old ideas and beliefs that are resistant to new information.

Patient Safety 52

Patient Safety Healthcare 52

Health Dialog

JULY 5, 2016

The primary goal of any population health management program is to improve health outcomes. These improvements in health outcomes should be measurable and analytics are front and center in the process to achieve this measurability. Prior to jumping into best practices in applying analytics, let’s first look at a brief overview of what needs to be measured.

Population Health 40

Population Health Quality Assurance Healthcare Analytics Hospitals 40

The Beryl Institute

JULY 5, 2016

In my most recent Patient Experience Blog I suggested we are now entering the Experience Era, offering eight considerations we should act on to not only usher in its arrival, but also support its place at the heart of our healthcare conversation. At the same time, we are seeing in all corners of healthcare and all touchpoints across the care continuum that the conversation on healthcare is dramatically shifting.

Patient Experience 52

Patient Experience Clinical Practice Healthcare 52

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