February, 2016

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Silence: The Invisible Tool for Patient Experience Excellence

The Beryl Institute

I must start my comments with a disclaimer that this blog is not about noise reduction, though I still have yet to find an organization that has conquered this great challenge in healthcare today. In fact our own research at The Beryl Institute continues to show noise reduction to be a leading area of focus, public survey results continue to highlight it as a challenge and a simple walk around most healthcare facilities reinforces the opportunity this issue represents.

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Workforce Engagement: Five Ways to Get Your Population Moving Toward Health

Health Dialog

By now, over 80% of the people in your population have already given up on their New Year’s resolution to get healthy or lose weight. Getting people to think about healthy lifestyle changes is easy enough, but motivating them to stay committed to the cause is much more difficult. Successful workforce engagement campaigns utilize behavior change models that emphasize the importance of person-centered communication.

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How to Use Identification and Stratification Analytics for Effective Population Health Management

Health Dialog

In a previous blog post, we emphasized the three pronged analytic strategy that risk-bearing organizations should employ when implementing chronic care management and other population health programs. In this post, I will review the first component of the strategy we have outlined: the “ID and Strat” analytic, which is industry jargon for identification and stratification.

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Patient Engagement Strategies: How to Change Health Behaviors and Lower the Onset of Diabetes

Health Dialog

An estimated 85% of avoidable healthcare spending can be attributed to behavioral factors such as lifestyle issues, non-adherence to clinical treatments, and ineffective self-management of chronic disease. In fact, non-adherence with medication regimens alone costs the industry $290 billion per year and unhealthy lifestyle choices (e.g. overeating, poor diet, lack of physical activity, and tobacco use) are primary risk factors for most of the chronic diseases impacting our national wellbeing.

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How to Battle Layoffs: The Career Star Accelerator Bootcamp

Facing layoffs in your organization? Support your team members' career transition with Career Star Accelerator Bootcamp: Custom Resume & LinkedIn Revamp + 6 Weeks of Career Coaching. Our certified resume writers will create job search-winning resumes and LinkedIn profiles while they work with a career coach to learn unique strategies to stand out, attract the right employers, automate their job search, and land their dream job.

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Population Health Management Strategies: Creative Ways to Use Population Care Managers in ACOs

Health Dialog

This is the final post in my three-part series on the successful implementation of Population Care Managers (PCMs) within Accountable Care Organization (ACO) and Patient Centered Medical Home settings. Population Care Managers (PCMs) are registered nurses who are specially trained in behavior change , coaching techniques, decision support , population health management , and how to interpret and use analytic tools to drive primary care practice and ACO transformation.