Telehealth Update from J.D. Power, Amwell, Cigna, GoodRx, and a Trio of Smart Doctors
Health Populi
OCTOBER 5, 2020
In the first six months of the COVID-19 pandemic, telehealth was a “bright spot in the ‘new normal,’” according to a report from J.D. Power, Telehealth Patient Satisfaction Surges During Pandemic but Barriers to Access Persist. But as the report’s title asserts, most telehealth users experienced obstacles to accessing and using virtual care platforms that drove less positive consumer experiences.
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