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Effective patient-centered care begins with empathy, not technology
The "secret sauce" to effective care is for providers to imagine what the patient is going through and understand the real pain points before implementing a technology touch, says Dr. Adrienne Boissy, chief experience officer at the Cleveland Clinic.
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Susan Morse is Executive Editor of Healthcare Finance and Women in Health IT contributor. You can follow her at @susanmorseHFN
Bill Siwicki is Managing Editor of Healthcare IT News. Bill has 35 years of experience in journalism, with nearly 25 years experience in healthcare IT.
Jessica Hagen is an Editor at MobiHealthNews. She covers the growth of digital health, including the medical extended reality (XR) industry, and reports in-depth on the pharmaceutical and biotechnology sectors. As a hobby, Jessica co-hosts a podcast with Dr. Kim Bullock, a medical XR pioneer at Stanford University, about immersive technology use in psychiatric care. She received a bachelor's degree in English with a minor in Journalism from California State University, Northridge.
