Cedars Sinai's real-time ER feedback platform helps improve patient satisfaction
Healthcare It News
JUNE 3, 2022
Staff wanted their patients to feel supported and heard, so instead of relying solely on post-discharge/post-transfer insights, they committed to collecting real-time feedback to better understand patient needs and quickly implement changes to improve the patient experience. THE PROBLEM. " PROPOSAL. " Claude Stang, Cedars Sinai.
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