Sequence Health
JUNE 11, 2023
Let’s talk about call center quality assurance and why it’s so important. What Is Call Center QA (Quality Assurance)? Call center quality assurance, also known as call center quality management, is when companies make sure that the patient experience aligns with the goals of the medical facility as well.
Healthcare It News
APRIL 8, 2024
"And the message is scripted and standardized, which is fantastic from a quality assurance standpoint," she added. "Patients can re-watch the videos as often as they need, at home with their caregivers and family, in the language they speak at home. That's a big quality assurance gain.
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HIT Consultant
SEPTEMBER 13, 2022
The app provides a first-class, comprehensive quality assurance practice management system for medical imaging, radiation oncology, and radiation safety. With this funding round, Enzee Health can expand into all departments to deliver comprehensive quality data into one platform for hospitals.
Sequence Health
JANUARY 5, 2024
Consistent and clear communication keeps patients informed about appointments, test results, and any changes in their health plan. It also reduces uncertainty, anxiety, and misunderstandings, ensuring a positive patient experience. They also provide better customer support thanks to their emphasis on quality assurance.
Sequence Health
OCTOBER 31, 2022
Patients and their families rely on call center agents to provide accurate information and support during difficult times. Call centers should constantly improve their customer service for better patient experience and fewer complaints. Read more: How To Use Healthcare Call Centers To Provide A Better Patient Experience?
Medical GPS
NOVEMBER 9, 2022
So, what do your patients experience when they arrive at your practice? Create a consistent experience for the patient. For a deeper dive into these tips and other helpful patient experience, service improvement, and practice management videos, subscribe to our MedicalGPS YouTube channel.
Health Populi
JUNE 15, 2020
Clorox products will be used in the cleaning and hygiene process for the planes, and Cleveland Clinic is advising on technology, training, and quality assurance. The plan is to limit advance seat selections and allow consumers to change to another flight if the one they booked is over 70% capacity.
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