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Nuance AI copilot now fully embedded in Epic EHR

Healthcare It News

Nuance Communications, part of Microsoft, announced the general availability of Nuance Dragon Ambient eXperience Copilot for documentation assistance in Epic electronic health records. THE LARGER TREND Nuance Communications and Epic announced wider availability of DAX to Epic customers in June.

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Leveraging the cloud and AI to transform the patient experience

Healthcare It News

Vendors of cloud technologies are aiming to tackle the issue of high call volumes while at the same time helping healthcare call centers reimagine the patient and employee experience. Frost & Sullivan recently surveyed 129 healthcare decision makers to discover how contact centers changed as a result of the pandemic.

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Sneak peek: New EY survey explores changing consumer telehealth preferences

Healthcare It News

In-person visits are still perceived more positively than virtual visits when it comes to telehealth quality, outcomes, convenience and utility, according to a soon-to-be-released healthcare survey of more than 6,000 consumers in the U.S., Canada, England, Ireland, Australia and Germany. Overall, three value features for health stand out.

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Rise of Retail Healthcare: Challenges and Opportunities for Payers

HIT Consultant

Telehealth visits increased 26x during the COVID-19 pandemic and have since leveled off, but are still a preferred method for many individuals and types of care. Retail health centers have the potential to change the landscape of healthcare delivery, but there are challenges to overcome.

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MAVEN Project's specialty virtual care avoids $11M in unnecessary costs

Healthcare It News

The MAVEN Project is a nonprofit organization serving Federally Qualified Health Centers and free and charitable clinics, connecting expert specialty physician volunteers with clinic providers. Using telehealth technology, volunteers are working hand-in-hand with those on the front lines. THE PROBLEM In the U.S.,

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The best time to develop an enterprise CRM strategy is now

Healthcare It News

Artificial Intelligence Financial/Revenue Cycle Management Patient Engagement Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness.

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The future of the waiting room, and how telemedicine and mobile health could change it

Healthcare It News

After the pandemic quickly mainstreamed telehealth and prescheduling technologies, patient wait times were significantly reduced. Healthcare IT News interviewed Berg to gain some of his telehealth and mobile health expertise. How can physicians work to mitigate long patient wait times by using prescheduling tools?