Sat.Feb 26, 2022 - Fri.Mar 04, 2022

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Solving the 'empathy gap' with social media analytics

Healthcare It News

The COVID-19 pandemic added unprecedented levels of stress to an already-strained provider community – leading to high rates of burnout and waves of resignation. At the same time, notes Fran Ayalasomayajula, president of the social impact organization REACH, it's important to acknowledge another pervasive problem in the healthcare industry: the so-called empathy gap.

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Teladoc partners with Amazon on smart speaker medical calls

Health Care Dive

The two companies make interesting bedfellows for the partnership, given they are direct competitors in virtual-first primary care delivery.

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Microsoft and Nuance joining forces to support the resilience of healthcare

Cloud Blogs

This blog post is co-authored by Diana Nole, EVP and GM of Healthcare, Nuance There is nothing more personal or important than our health. These last two years have exacerbated an already fragile healthcare ecosystem, taxed our essential services, and put unimaginable strain on frontline workers. In response to these mounting pressures, the healthcare industry has embarked on a digital transformation that has laid the foundation for a new era of innovation and collaboration.

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2022 State of the State Addresses Reflect Realities of Health, Economic Recovery

NASHP

Governors use their annual state-of-the-state addresses to showcase successes and accomplishments over the past year and to define their policy priorities for the year ahead. This year 36 states will hold gubernatorial elections, so many governors use their state-of-the-state addresses to build their case for reelection and visions for the future. By late February, 41 governors had delivered speeches outlining plans to address a wide variety of health and economic related issues in the coming ye

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How to Battle Layoffs: The Career Star Accelerator Bootcamp

Facing layoffs in your organization? Support your team members' career transition with Career Star Accelerator Bootcamp: Custom Resume & LinkedIn Revamp + 6 Weeks of Career Coaching. Our certified resume writers will create job search-winning resumes and LinkedIn profiles while they work with a career coach to learn unique strategies to stand out, attract the right employers, automate their job search, and land their dream job.

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How to fight back against public health mis- and disinformation

Healthcare It News

One of the lasting lessons of the COVID-19 pandemic is the insidious and corrosive power of mis- and disinformation to undermine public health efforts. On the website for its COVID-19 Health Communication Playbook , MITRE offered just a few examples of the online epithets that bombard credulous social media users: "Some of these new vaccines will rewrite your DNA.

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CMS redesigns controversial Medicare direct contracting model

Health Care Dive

The decision to retain the direct contracting model — albeit with numerous changes and a new name — was met with mixed reactions from stakeholders.

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Complex—but Promising—Prospects as Finland and Sweden Mull NATO Membership

The Rand Blog

After decades of military neutrality between NATO and Russia, recent events saw a potential sea-change in how Finland and Sweden consider their role with the NATO alliance. NATO leadership could start planning now so that if Sweden and Finland make the jump to joining the alliance, they can be welcomed in quickly.

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Teladoc to partner with Amazon on Alexa-enabled virtual visits

Healthcare It News

Teladoc Health announced this week that it was partnering with Amazon to launch voice-activated virtual care on Alexa-supported Echo devices. According to the companies, U.S. customers around the country can connect with a Teladoc provider via audio at any time for general medical needs. "By introducing and integrating our virtual first care experience with Echo devices, we are providing an innovative and convenient way for users to connect with a doctor," said Donna Boyer, chief produ

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Anesthesiology practices get paid more when backed by private equity, study finds

Health Care Dive

Staffing firms appeared to negotiate significantly higher prices for anesthesia services, the study authors concluded, raising concerns that such price inflation could lead to higher insurance premiums and patient cost-sharing.

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Microsoft and Nuance: Unlocking the contact center of the future

Cloud Blogs

This post is co-authored by Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance The disruption of the pandemic has shifted customer service expectations, and for many brands, it has cemented superior customer experiences as one of the most important priorities for their organization. Today's consumers have more choices than ever before and can switch brands with ease.

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5 Essentials for Healthcare CIOs: A Provider Data Management Checklist

Complete and accurate provider data is essential for health organizations to operate effectively. A better understanding of your provider network helps to understand patients and consumers, identify gaps in care, and make the best possible decisions for your businesses. A modern provider data management solution should power a complete and accurate view of each of your providers, make this data easily accessible across functional groups, and be flexible and agile enough to scale. with your needs

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The Next Frontiers for Home-Based Care Operators

Home Health Care

Right now, there are three sections of home-based care that I see as core components to the concept: home health, hospice and personal care. . There are companies that offer one, two or all three services in some spots. But there’s a growing group of home-based care providers that are hellbent on building out the “three legs of the stool” in all the markets they serve.

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How The Queen Elizabeth Hospital reduced patient waitlist times by 71% with digital patient pathways

Healthcare It News

The Queen Elizabeth Hospital in Adelaide, South Australia, has reduced how long patients have to wait for their endoscopy or colonoscopy procedures through digital patient pathways. WHY IT MATTERS. Since 2008, the 303-bed teaching hospital has provided care to endoscopy patients through its Direct Access Colonoscopy (DAC) programme. This programme seeks to give accelerated care access to eligible, lower-risk patients.

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For-profits focus more on outpatient care as inpatient volume remains depressed

Health Care Dive

Inpatient volumes for non-COVID-19 care have flagged throughout the pandemic, leading some operators to focus more heavily on outpatient service lines like ASCs and freestanding emergency departments.

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CDC Updates Public/General Mask Guidelines

Briggs Healthcare

Mary Madison, RN, RAC-CT, CDP Clinical Consultant – Briggs Healthcare. CDC updated mask guidelines on Friday, February 25, 2022. In short, here’s what that looks like: “ COVID-19 Community Levels are a new tool to help communities decide what prevention steps to take based on the latest data. Levels can be low, medium, or high and are determined by looking at hospital beds being used, hospital admissions, and the total number of new COVID-19 cases in an area.

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A Guide to Improved Sepsis Detection & Compliance: 6 Areas You Should Address

This guide highlights key areas that your sepsis detection platform should address to minimize the impact of this leading, entirely preventable cause of in-hospital deaths, as well as how to increase compliance by 20% in 30 days. Download to learn more!

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‘You’ll Get Squeezed Out’: Why Value-Based Care Is a Home Health Necessity

Home Health Care

Nick Loporcaro, the former CEO of Landmark Health, has joined The Vistria Group as a senior operating partner. He makes the transition from the provider side to private equity geared with decades of health care experience – and years of at-home care experience. Loporcaro led Landmark – an in-home medical care provider – until it was eventually sold to UnitedHealth Group’s (NYSE: UNH) Optum last year.

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Combining virtual care and personal touch to help the underserved

Healthcare It News

Tech-enabled vendors and services on the market have expanded with rapid acceleration since the pandemic. Telemedicine, though, cannot directly provide services to address social determinants of health, services that still remain scattered and disparate. Hospital technology leaders could potentially benefit from companies that offer an umbrella of technologies and services that address health disparities for vulnerable populations to promote health outcomes and equity with an inclusive and expan

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Healthcare sector on alert for cyber threats in wake of Russia's invasion of Ukraine

Health Care Dive

AHA is especially concerned that some hospitals were collateral damage after Russia targeted Ukraine in a 2017 cyberattack that quickly spilled worldwide.

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Russia Looks Less and Less Like India's Friend

The Rand Blog

India has strong ties with Russia dating back to the Cold War. But the geostrategic winds have shifted significantly in recent years, suggesting that India might want to reconsider the benefits of close Russia ties.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

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‘When Is Too Much, Too Much?’: Home Care Costs Continue to Increase

Home Health Care

In order to keep pace with the labor market, as well as other contributing factors, home care providers across the country have had to increase the cost of their services. Those providers have also begun to wonder when — or if — those rising costs may start to affect client demand. Sign up for HHCN + to read this exclusive content. Individual Membership. $400 per year.

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Audio-only telehealth benefits patients in need, study finds

Healthcare It News

A recent University of California study of telehealth implementation at community health centers found that although phone visits were beneficial to historically marginalized patients, continued virtual care use depends on increased technological resources. The study, published in SSM - Qualitative Research in Health , took a closer look at the rollout of telemedicine at two federally qualified health centers serving primarily Chinese and Latino immigrants.

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75% of infusion pumps have cyber flaws, putting them at risk from hackers, study finds

Health Care Dive

An analysis of more than 200,000 infusion pumps, using crowd-sourced data supplied by healthcare organizations, found about half were susceptible to "critical" and "high" severity cybersecurity vulnerabilities.

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Ensuring Russia's War with Ukraine Doesn't Morph into Direct Conflict with NATO

The Rand Blog

Russia has launched an unprecedented act of aggression against Ukraine. The United States and its allies must respond forcefully. But as they do, they should take into account the possibility of triggering a spiral of escalation that could lead to the only outcome worse than the invasion of Ukraine itself: a hot war between Russia and NATO.

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Level up Culture & EQ | Sign up for the #CultureDrop

Once a week, culture & leadership expert Galen Emanuele gives free, actionable EQ training in 5 minutes or less. Subscribe to the #CultureDrop and access free resources & content.

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Better data and education will improve outcomes for LGBT2QIA+ patients

Nordic

According to the most recent Gallup poll , 5.6% of American adults identify as LGBT2QIA+. The U.S. Office of Disease Prevention and Health Promotion (ODPHP) has highlighted multiple social determinants that impact the health of the LGBT2QIA+ community, some relating to issues of discrimination by uninformed or intolerant providers. A simple internet search can tell a compelling story: accounts of LGBT2QIA+ patients searching for healthcare, probing and inappropriate questions, unfair treatment,

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Care coordination: What's needed to succeed with accountable care and home health?

Healthcare It News

Care coordination is becoming increasingly important in U.S. healthcare for a variety of reasons, including the increased use of value-based care models, the behavioral care shortage and a boom in home healthcare. The pandemic underscored the need for providers to lean into value-based care – physicians are paid according to the quality of care they deliver, as indicated by patient outcomes.

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CMS code seen as major step toward reimbursement for digital therapeutics

Health Care Dive

Pear Therapeutics CEO Corey McCann said the agency's new HCPCS code for prescription digital behavioral therapy is an important milestone for getting digital therapeutics as a product category covered by more insurance plans.

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The Digital Skills Gap: What Workers Need for the Jobs of the Future

The Rand Blog

Business leaders have warned for years that what they see on job applications does not match what they need in new employees. There are not enough workers with the right digital skills. And as the world economy struggles to its feet after COVID-19, that skills gap threatens to keep pushing it down.

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Strategies to Deal with Collaborative Healthcare Communication

Speaker: Dr. Ugo Uwaoma, MD, MBA

Due to the impact of COVID-19, integrating telehealth software into practices and organizations has become the new normal. In turn, this has increased the effectiveness of collaborative healthcare by strengthening communication amongst healthcare workers and helping combat the woes of burnout. Communication between patients and healthcare providers has also improved, allowing patients to reach their providers easily and decreasing turnaround time.

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Flume Health Secures $30M for Health Plan Administration Platform

HIT Consultant

What You Should Know: – Flume Health , an NYC-based Health-Plan-as-a-Service platform announced today a $30M round of Series A funding led by Optum Ventures with participation from Cigna Ventures is participating, bringing its total raise to date at $40M. – Flume gives all U.S. health insurers the option to build personalized healthcare plans–what Stripe or Plaid did for digital banking is what Flume is doing for digital health.

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How pilots, bartenders and retired nurses helped one city boost vaccine access

Healthcare It News

In January 2021, the Louisville Metro Department of Public Health and Wellness went live with LouVax, a vaccine scheduling and management system focused on increasing access to the COVID-19 vaccine. After operating on paper for a few weeks, the agency launched the tool. The initial focus was on specific groups such as healthcare workers outside of hospital systems and educators, but expanded later to the general public – with an emphasis on those facing barriers to care.

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CVS CIO: Data ecosystem development for a consumer-first healthcare experience

Health Care Dive

Organizations need to have intelligent, integrated data platforms to make rapid innovation possible, CVS' Roshan Navagamuwa argues.

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‘Perfect Storm’ of Staffing Challenges Continues to Batter Home-Based Care Operators

Home Health Care

Staffing remains far and away the most pressing challenge for home-based care providers, a recently released report from Homecare Homebase and Home Health Care News found. But changing payment models and regulatory policies are still proving difficult as well. The findings are sure to be familiar to those in the home-based care industry, but they’re yet another reminder of what providers are up against in 2022 and beyond.

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Top 12 Telehealth KPIs Every Health Tech Leader Should Know

Speaker: Matt McBride, CEO and Co-Founder of Mend

Patient engagement happens before, during, and after interactions. Consumer research has found that in 2021, 64% of US households reported using Telehealth services. In addition 34% of patients would prefer Telehealth visits to in-office visits. Accessible patient engagement technology can help you improve your relationships with your patients while also improving your KPIs.