The State of Patient Experience: A Global Inquiry for Local Action
The Beryl Institute
JANUARY 11, 2017
Earlier this week in a webinar hosted by the Institute, I shared thoughts on why patient experience matters now more than ever. At a time when policy uncertainty hangs in the air, there must not be any uncertainty about the importance of a commitment to experience and the actions required to ensure it remains at the heart of what we do in healthcare.
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