May, 2023

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How ChatGPT can boost patient engagement and communication

Healthcare It News

Patient engagement is top of mind for executives and clinicians at hospitals and health systems today. While there may be a need for more constant touchpoints with patients, that would bring with it an unintended physician burden. So, what's the solution? Some say artificial intelligence can play a role. Especially the latest and most powerful flavor – generative AI, the kind behind ChatGPT.

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The Ultimate Guide to Healthcare SEO: 3 Techniques Your Website's Organic Marketing Needs

Healthcare Success

A successful health system, hospital, practice, or healthcare organization website facilitates patient communication and helps you win more of the patients you want. But this doesn’t mean much if patients can’t find your website. To get on page #1 for an organic search, you need a strong healthcare marketing SEO company, a solid website, an even stronger medical SEO strategy, and a tactical SEO team.

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Preventing Intelligence Leaks: Let's Start Over

The Rand Blog

The United States badly needs a new secrecy paradigm to protect classified information, and one that also improves government transparency. Our archaic system for keeping classified information secure is terminally flawed, and no amount of triage tinkering can hope to fix it.

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Does ChatGPT really outshine doctors? Or just on social media?

Healthcare It News

According to a study published in JAMA Internal Medicine this past week, artificial intelligence chatbot assistants can provide responses to patients' health questions that are of comparable quality – and empathy – to those written by physicians. A team of licensed healthcare professionals compared physicians' and the chatbot’s responses to patients’ questions asked publicly on the social media forum Reddit’s r/AskDocs in October 2022, but were summarily won

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How to Battle Layoffs: The Career Star Accelerator Bootcamp

Facing layoffs in your organization? Support your team members' career transition with Career Star Accelerator Bootcamp: Custom Resume & LinkedIn Revamp + 6 Weeks of Career Coaching. Our certified resume writers will create job search-winning resumes and LinkedIn profiles while they work with a career coach to learn unique strategies to stand out, attract the right employers, automate their job search, and land their dream job.

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Mental Health Services Grow in the Retail Health Ecosystem

Health Populi

With May being Mental Health Awareness Month , there’s no shortage of press releases promoting a wide range of services and programs emerging from both the public and private sectors. In the wake of the COVID-19 public health crisis, the exposed epidemic-beyond-the-pandemic of mental health has inspired many collaborations between public, private commercial and not-for-profit organizations.

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Amazon’s PillPack reports data breach affecting more than 19,000

Health Care Dive

The online pharmacy said the attack exposed customers’ email addresses, prescription information and contact details for their prescribing provider. Around 3,600 affected accounts included prescription information.

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CVS Health CEO: We’ll Look At More Home-Based Care Deals In The Long-Term Future

Home Health Care

CVS Health (NYSE: CVS) is a new and improved provider of health care services. After closing on the acquisitions of both Signify Health and Oak Street Health, the retailer now has two of the more coveted capabilities in health care: at-home care and primary care. On Tuesday, CVS Health closed on its $10.6 billion deal of the Chicago-based primary care provider Oak Street Health.

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The United States Needs a Moonshot to Prevent Extremism from Metastasizing

The Rand Blog

Extremism is like cancer: It will always exist, but ignoring it runs the risk that it rears its ugly head, metastasizing throughout the country. The United States needs to ensure it has the proper tools to diagnose extremism in its earliest stages, and that the agencies tasked with protecting our democracy have the capability to get it into, and keep it in, remission.

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Vendor notebook: New AI tools to cut billing burdens, improve testing and more

Healthcare It News

The pace of innovation is picking up as health IT vendors seek to integrate artificial intelligence into their offerings for provider operations, medical testing, patient engagement and other use cases. Aspira Women's Health, Belong.life and Outbound AI are just three companies that have announced new AI-driven technologies, supporting advanced discovery of ovarian cancer, oncology patient engagement and billing administration, respectively.

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Healthcare Software Investment: 5 Questions for Hospital C-Suite

HIT Consultant

Brian Fugere, Chief Product Officer at symplr As hospitals and health systems continue to be stretched thin by negative operating margins , competitive pressures, and workforce shortages, decision-makers must do more with less and make strategic software investments to reduce costs and increase efficiencies in both the short and long term. Decision-makers agree that now is not the time to pull back on software investment: according to research from Bain & Company , 45% of providers have incr

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5 Essentials for Healthcare CIOs: A Provider Data Management Checklist

Complete and accurate provider data is essential for health organizations to operate effectively. A better understanding of your provider network helps to understand patients and consumers, identify gaps in care, and make the best possible decisions for your businesses. A modern provider data management solution should power a complete and accurate view of each of your providers, make this data easily accessible across functional groups, and be flexible and agile enough to scale. with your needs

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Senate scrutinizes MA payment denials, including use of algorithms

Health Care Dive

“Insurers are in effect denying Americans necessary care in order to fatten and pad their bottom lines, and that phenomenon is unacceptable,” Sen. Richard Blumenthal, D-Conn., said at a subcommittee hearing.

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Missouri nonprofit health systems BJC HealthCare, Saint Luke's targeting $10B merger

Fierce Healthcare

BJC HealthCare of St. | The two organizations are hoping to close their cross-market deal by the end of the year, potentially creating a new 28-hospital, integrated, academic health system.

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Home Care Providers Increasingly See Better Referral Relationships As Top Avenue For Growth

Home Health Care

When it comes to growth, home care and home health providers are focused on a number of key opportunities. For home care providers, care professional recruitment and retention programs ranked No. 1 on a list of top growth opportunities for 2023, according to 32.9% of respondents. This finding comes from research and education company Home Care Pulse’ (HCP) 2023 benchmarking report.

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What F-16s Will (and Won't) Do for Ukraine

The Rand Blog

After months of publicly lobbying to acquire U.S.-made F-16 fighter jets, it appears that Ukraine may receive them later this year. However, there remains a long road ahead before the F-16s would see service in Ukraine—and it is an open question how much they would affect the outcome of the war.

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A Guide to Improved Sepsis Detection & Compliance: 6 Areas You Should Address

This guide highlights key areas that your sepsis detection platform should address to minimize the impact of this leading, entirely preventable cause of in-hospital deaths, as well as how to increase compliance by 20% in 30 days. Download to learn more!

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This FQHC slashed its patient no-show rate with AI in 3 months

Healthcare It News

The New York City-based Urban Health Plan used artificial intelligence to improve operational efficiency and patient care and got a handle on its annually high patient no-show rates with cost-effective patient interventions. Higher-than-average missed appointments No-shows are due to multiple factors, including social determinants of health like transportation.

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H1 Partners with Michael J. Fox Foundation on Parkinson’s Research

HIT Consultant

What You Should Know: H1, the connecting force for global healthcare provider, clinical, science, and research information, today announced the world’s largest nonprofit funder of Parkinson’s research, The Michael J. Fox Foundation (MJFF), has selected its Trial Landscape solution to improve and transform its education and research initiatives.

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CVS could lose up to $1B next year from MA star ratings drop

Health Care Dive

Just 21% of CVS’ MA members are currently in plans with a star rating of at least four, down from 87% at the end of 2021, the payer disclosed.

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Employers hope to weather inflation without shifting healthcare costs to workers: survey

Fierce Healthcare

Employers are bracing for 2024, fearing they’ll face inflation and soaring healthcare costs while still trying to recruit and retain workers in a tight labor market, a new survey shows. | Employers got something of a break last year from inflation when it comes to healthcare costs because most contracts with providers last three years. A survey by the consulting company Mercer says they won’t be so lucky in 2024.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

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CVS Health’s Value-Based Care Strategy Relies Heavily On Home-Based Care

Home Health Care

Large retailers – like CVS Health (NYSE: CVS) and Walgreens Boots Alliance (Nasdaq: WBA) – that have invested heavily in home-based care aren’t just hoping for a boon from those capabilities. They’re banking on it. CVS Health has reworked its business model to capitalize off of the shift from fee for service to value-based payment in health care. “The tactical challenge is [around] how to create better earnings growth sort of from that profile of businesses and that led us to think a lot about a

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RAND Turns 75: A Look Through the Decades At World-Changing Research

The Rand Blog

From anticipating the Space Age in the 1940s to studying gun policy and COVID-19 responses in the 2020s, RAND is celebrating 75 years of research that has made a difference.

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Primary care practices identify needed improvements for telemedicine

Healthcare It News

Qualitative data provided by 87 primary care practices in New York and Florida showed that while telehealth experiences differed on the basis of pre-pandemic clinician and practice familiarity with virtual care platforms, varying state regulations during the public health emergency, the lack of formal guidelines and physician burnout affected how quickly telemedicine offerings matured within practices.

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A Strategy For Value-Based Drug Pricing Under The Inflation Reduction Act

Healthcare ECONOMIST

This is the title of my Health Affairs Forefront article published today alongside co-authors Darius Lakdawalla, Jalpa Doshi, Louis Garrison, Anup Malani, Peter Neumann, Charles Phelps, Adrian Towse, and Richard Willke. The article begins by discussing some of the pros and cons of different approaches for CMS to set the maximum fair price (MFP). Across these options, we recommend using a combination of generalized risk-adjusted cost effectiveness (GRACE) alongside equal value of life years gaine

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Strategies to Deal with Collaborative Healthcare Communication

Speaker: Dr. Ugo Uwaoma, MD, MBA

Due to the impact of COVID-19, integrating telehealth software into practices and organizations has become the new normal. In turn, this has increased the effectiveness of collaborative healthcare by strengthening communication amongst healthcare workers and helping combat the woes of burnout. Communication between patients and healthcare providers has also improved, allowing patients to reach their providers easily and decreasing turnaround time.

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Suki integrates generative AI assistant in Epic EHR software

Health Care Dive

Suki incorporates generative AI to “listen” to clinician-patient encounters and auto-generate clinician notes, but says clinicians maintain ultimate control.

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Cybersecurity attack against Amazon-owned online pharmacy PillPack exposed user health data

Fierce Healthcare

Cybersecurity attack against Amazon-owned online pharmacy PillPack exposed user health data aburky Fri, 05/19/2023 - 16:16

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After 3-Year Dip, Home Care Turnover Soars To 77%

Home Health Care

The industry’s turnover rate was one of the biggest topics of conversation in home care in 2019. And that was for good reason. The median rate had skyrocketed all the way to 81.6%, according to data collected by the research and education company HCP. But since that point, it had significantly improved. From 2019 to 2021, the median turnover rate floated marginally from 64.3% to 65.2%.

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How Florida's Expansion of 'Don't Say Gay' Law Will Hurt Students and Teachers Across the United States

The Rand Blog

Policies restricting discussion of LGBTQ+ issues and representation of LGBTQ+ individuals are likely to make schools less welcoming to the nation's estimated 2 million LGBTQ+ youth. Policymakers should develop policies that cultivate learning and work environments where students and educators of all backgrounds feel safe and valued.

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Top 12 Telehealth KPIs Every Health Tech Leader Should Know

Speaker: Matt McBride, CEO and Co-Founder of Mend

Patient engagement happens before, during, and after interactions. Consumer research has found that in 2021, 64% of US households reported using Telehealth services. In addition 34% of patients would prefer Telehealth visits to in-office visits. Accessible patient engagement technology can help you improve your relationships with your patients while also improving your KPIs.

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RPM brings 30-day mortality rate to almost zero for heart bypass procedure

Healthcare It News

In the past at Atrium Health's Sanger Heart and Vascular Institute, as in many other hospitals, postoperative cardiac patients were discharged with a vague understanding of what recovery entails. Uncertainty can lead to preventable poor outcomes and readmissions for issues that could have been managed in the outpatient setting. THE PROBLEM Anxiety is common in patients preparing for cardiac surgery.

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Seven Common Causes of Aching Legs at Night

Healthcare Associates

Seven Common Causes of Aching Legs at Night Aches and pains in your legs aren’t always a sign of a serious condition. You may simply be experiencing pain from using your joints and muscles all day long. Aching legs can also be a side effect of taking certain medications or lifestyle choices such as alcohol consumption. Some of the most common causes of aching legs at night include: · Restless leg syndrome: Restless leg syndrome doesn’t always cause leg pain.

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Digital health funding holds steady in Q1 after year of decline

Health Care Dive

The digital health sector defied trends seen in the larger venture capital environment, where funding continues to fall. But digital health investment is still at its lowest level seen in years.

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Patients, providers still see many pain points with 'digital front door' and care access, survey finds

Fierce Healthcare

Despite the increased adoption of digital health tools and telehealth in the past three years, patients and providers see the "digital front door" as still being a less-than-ideal entry point into | More than a quarter of patients believe the payment experience has gotten worse. Four in 10 patients said they’re likely to cancel or postpone care without an accurate cost estimate.

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Level up Culture & EQ | Sign up for the #CultureDrop

Once a week, culture & leadership expert Galen Emanuele gives free, actionable EQ training in 5 minutes or less. Subscribe to the #CultureDrop and access free resources & content.