Sequence Health

APRIL 2, 2024

In today’s fast-paced healthcare environment, understanding cost per contact is crucial for managing and optimizing operations in a medical call center. Cost per contact is a key metric that represents the total operational costs divided by the number of contacts handled by the center.

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Patient Experience Healthcare 52

Cloud Blogs

MARCH 4, 2022

For most organizations, delivering on such expectations means improving the contact center experience, both for customers, and the agents who manage customer questions or concerns. Ultimately, an enterprise contact center must deliver consistent, personalized, omnichannel customer experiences to deliver exceptional service.

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HIT Consultant

JUNE 14, 2022

dental service organizations already using Invoca, this recent round of funding will help improve the contact center experience for healthcare organizations. The COVID-19 pandemic has shown how poor contact center and customer service phone call experiences can directly affect the patient experience and journey.

Physical Therapy 98

Physical Therapy Patient Experience Nursing Healthcare 98

Healthcare It News

SEPTEMBER 19, 2021

The platform was installed in the COVID-19 ward at Gold Coast University Hospital to minimise nursing contact amid rising coronavirus infections and to enable remote consultations. "Virtual care is minimising face-to-face contact nursing, therefore reducing exposure risk. WHY IT MATTERS. ON THE RECORD.

Patient Safety 156

Patient Safety Doctors Nursing Hospitals 156

Sequence Health

JUNE 6, 2023

There is a lot of talk today about call centers and contact centers when it comes to medical services. So let’s talk about the difference between call centers and contact centers right now: Call Center And Contact Center: Differences You Should Know What Is A Call Center? What Is A Contact Center?

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Medical Services Healthcare 52

HIT Consultant

NOVEMBER 1, 2022

What You Should Know: – Mount Sinai researchers have developed an Employee Health COVID-19 REDCap Registry to address the need for contact tracing and agile exposure investigations to mitigate the spread of COVID-19 among hospital staff. Employee Health Contact Tracing Database Development.

Hospitals 98

Hospitals Integration Health Data 98

Sequence Health

FEBRUARY 8, 2023

If it takes your call center several contacts to resolve an issue, it can result in higher overhead costs and lower patient satisfaction. The post How To Improve First Contact Resolution appeared first on Sequence Health. However, it can be difficult to do correctly. So don’t hesitate. Reach out to Sequence Health today.

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Private Practices Quality Control Patient Experience Healthcare 52

Spok Inc

MARCH 1, 2023

These 5 hospital contact center trends offer food for thought on new ways to help operators perform their critical role in patient care and provide excellent caller service that increases brand loyalty. The post 5 hospital contact center trends to watch appeared first on Spok Inc.

Hospitals 52

Hospitals Healthcare 52

Sequence Health

AUGUST 17, 2023

This article aims to shed light on the signs that your medical contact center data might be disorganized and how Sequence Health can help you turn things around. The post 5 Indicators Your Medical Contact Center Data Needs Organizing: A Sequence Health Guide appeared first on Sequence Health.

Patient Experience 52

Patient Experience Healthcare 52

NASHP

JANUARY 13, 2023

As states quickly stood up contact tracing and case investigation (CI/CT) programs during the COVID-19 pandemic — and modified strategies during case surges and waves of new variants — different approaches emerged that reflected unique state and local contexts. What Is Case Investigation and Contact Tracing?

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Prevention Accountability Nursing Hospitals 52

Sequence Health

SEPTEMBER 11, 2023

Contact Sequence Health for Medical Solutions If you need help improving your engagement with patients, Sequence Health is the partner for you. The post How to Reduce Call Abandonment Rates in Your Medical Contact Center appeared first on Sequence Health.

Patient Experience 52

Patient Experience Healthcare 52

Spok Inc

OCTOBER 21, 2021

In this infographic, discover what our 2021 survey on the state of healthcare communications uncovered about burnout in healthcare contact centers. The post Infographic: Burnout in healthcare contact centers appeared first on Spok Inc. See the three major takeaways we discovered from our survey of hundreds of healthcare professionals.

Healthcare 52

Healthcare 52

Spok Inc

JANUARY 26, 2023

The post Enhance customer experience through your hospital contact center appeared first on Spok Inc. Learn how technology can help call agents focus on providing a positive patient experience and strengthen your hospital’s reputation.

Hospitals 40

Hospitals Patient Experience 40

Spok Inc

MARCH 16, 2023

Learn the 3 hospital contact center metrics that help you assess efficiency and where investment in training or technology could enhance the caller experience. The post 3 hospital contact center metrics that indicate the health of your operations appeared first on Spok Inc.

Hospitals 52

Hospitals Healthcare 52

NASHP

JANUARY 13, 2023

Public health has learned to be nimble when it comes to employing case investigation and contact tracing (CI/CT) to mitigate the spread of the SARS-CoV-2 virus that causes COVID-19. diagnosed as infected with the virus and hundreds of millions of contacts identified since January 2020. for more than 200 years.

Prevention 52

Prevention Medicaid Medicare 52

Spok Inc

MARCH 2, 2022

Call recording in your hospital contact center is so much more than a ‘nice to have'. The post 5 benefits to recording contact center calls appeared first on Spok Inc. Explore five benefits of using call recording within your call center.

Hospitals 52

Hospitals Healthcare 52

Sequence Health

JUNE 11, 2023

The post Contact Center Quality Assurance: What It Is And How It Works appeared first on Sequence Health. From appointment scheduling to reducing churn to enhancing health outcomes, a healthcare call center can truly achieve significant results. So reach out to Sequence Health today.

Quality Assurance 52

Quality Assurance Patient Experience Healthcare 52

Spok Inc

DECEMBER 2, 2021

The post 3 ways to leverage your hospital contact center to improve clinical communication appeared first on Spok Inc. Check out three ways to ensure this crucial department in your hospital contributes to your overall clinical communication strategy.

Hospitals 52

Hospitals 52

Spok Inc

APRIL 7, 2022

IT departments shouldn’t underestimate the importance and value of their hospital’s contact center. The post Why you shouldn’t underestimate the importance and value of contact center technology appeared first on Spok Inc.

Integration 52

Integration Hospitals Healthcare 52

Health Care Dive

MAY 22, 2023

The online pharmacy said the attack exposed customers’ email addresses, prescription information and contact details for their prescribing provider. Around 3,600 affected accounts included prescription information.

Accountability 361

Accountability 361

Healthcare It News

AUGUST 4, 2022

Frost & Sullivan recently surveyed 129 healthcare decision makers to discover how contact centers changed as a result of the pandemic. Overall, 62% of healthcare organizations reported an increase in patient interactions, and 71% moved to cloud contact centers, with 24% planning to do so within the next two years.

Patient Experience 298

Patient Experience Integration Healthcare Providers Healthcare 298

Fierce Healthcare

AUGUST 2, 2023

More than one-third of Medicaid members (35%) said they were not contacted by their health plan to renew coverage, a recent survey from healthcare software company Icario and conducted by The Harri | Health plans failed to contact one-third of members about Medicaid coverage renewal, a new survey finds.

Medicaid 190

Medicaid Healthcare 190

Healthcare It News

JUNE 23, 2023

Talkdesk is using ChatGPT now to make healthcare contact center agents more efficient and effective, she said. What is interesting about our area – the contact center – is it is a natural space to both experiment with generative AI and give healthcare organizations real value on Day One while doing so.

Life Sciences 239

Life Sciences Healthcare Patient Experience Doctors 239

Healthcare It News

FEBRUARY 28, 2024

It is consolidating its contact centre functionalities across sites in Australia and Europe.

Patient Experience 189

Patient Experience 189

Healthcare It News

JANUARY 17, 2024

Called Sara , the AI automates workflows, generates insights and conversationally support for healthcare leaders, clinicians, care coordinators and contact center representatives. Sawyer, also Cured's CEO, agreed that synergy fueled the transaction.

Patient Experience 230

Patient Experience Healthcare 230

Health Care Dive

JULY 10, 2023

The health system said data like name and contact details, but not clinical information, was stolen from an external storage location and posted online.

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Healthcare It News

AUGUST 21, 2023

Alan Spiro, president and CMO of Laguna Health explained how research done in conjunction with NorthShore University Health System showed that using telehealth to address "life contact factors" can improve access and reduce costs.

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Healthcare It News

DECEMBER 11, 2023

"We cannot speculate about the total number of individuals who may have been impacted," Fred Hutch said according to the report, noting that the organization will be contacting affected patients within 60 days. The email included a redacted sample of Quinlan's protected data as proof.

Prevention 203

Prevention Health Data Healthcare 203

Health Care Dive

JUNE 8, 2023

Most health systems contacted by Healthcare Dive did not report significant spikes in patient volumes, but they urged residents to stay indoors as much as possible, especially those in vulnerable groups.

Healthcare 157

Healthcare 157

Healthcare It News

DECEMBER 11, 2023

"We cannot speculate about the total number of individuals who may have been impacted," Fred Hutch said according to the report, noting that the organization will be contacting affected patients within 60 days. The email included a redacted sample of Quinlan's protected data as proof.

Prevention 180

Prevention Health Data Healthcare 180

HIT Consultant

MARCH 12, 2024

What You Should Know: – Talkdesk , a provider of AI-powered contact centers, announced Talkdesk Autopilot for Healthcare at the Healthcare Information and Management Systems Society (HIMSS) Global Health Conference and Exhibition.

Healthcare 97

Healthcare Integration Healthcare Providers 97

Healthcare It News

APRIL 5, 2024

Diabetes WA discloses data breach Diabetes WA, the peak body for diabetes in Western Australia, has reported unauthorised access to the personal information of some of their contacts.

Medicare 246

Medicare Hospitals Accountability Doctors 246

HIT Consultant

AUGUST 21, 2023

Talkdesk Healthcare Experience Cloud combines next-generation contact center as a service (CCaaS) technology with healthcare-specific content, capabilities, integrations, and powerful generative AI. Contact centers are responsible for important touch points between patients, members or caregivers and healthcare businesses.

Patient Experience 94

Patient Experience Integration Healthcare Providers Healthcare 94

Healthcare It News

MARCH 9, 2023

Whakarongorau Aotearoa shifts to cloud-based contact centre ops Whakarongorau Aotearoa – New Zealand Telehealth Services has engaged Israeli company NICE and its partner Converged Communication Network Applications to upgrade its contact centre operations and provide a seamless customer experience.

Hospitals 215

Hospitals Healthcare 215

Healthcare It News

AUGUST 22, 2023

Innovaccer said "Sara for Healthcare" – named for Saraswati, the Hindu goddess of knowledge and language – automates workflows, generates insights and conversationally supports decisions for healthcare leaders, clinicians, care coordinators and contact center representatives.

Integration 188

Integration Healthcare 188

Health Business Group

APRIL 25, 2024

Contact us to learn more. She also shares the historical perspective on healthcare reform in Massachusetts, and issues a call for employers to re-engage in support of affordability as they did back in the days of RomneyCare.

Pharmaceuticals 52

Pharmaceuticals Hospitals Healthcare 52

HIT Consultant

JUNE 22, 2023

Millions of UnitedHealthcare Vision members now have the option to virtually renew their prescriptions for contact lenses and glasses at no additional cost, all from the comfort of home or on the go.

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