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Talkdesk talks about the benefits of being an early adopter of ChatGPT

Healthcare It News

Talkdesk is using ChatGPT now to make healthcare contact center agents more efficient and effective, she said. What is interesting about our area – the contact center – is it is a natural space to both experiment with generative AI and give healthcare organizations real value on Day One while doing so.

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Diabetes WA reports hack and more briefs

Healthcare It News

Diabetes WA discloses data breach Diabetes WA, the peak body for diabetes in Western Australia, has reported unauthorised access to the personal information of some of their contacts. Following this incident, Diabetes WA said it will "further reinforce our technology security measures to protect us from potential future attacks."

Medicare 246
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Roundup: New online mental health, addiction support portal goes live in NZ and more briefs

Healthcare It News

Whakarongorau Aotearoa shifts to cloud-based contact centre ops Whakarongorau Aotearoa – New Zealand Telehealth Services has engaged Israeli company NICE and its partner Converged Communication Network Applications to upgrade its contact centre operations and provide a seamless customer experience.

Hospitals 215
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Lurie Children's has resumed email communications after cyberattack

Healthcare It News

Patients awaiting procedures and appointments at all Lurie Children’s locations are still scheduled and are being seen, unless their care provider contacts them directly to reschedule, the hospital said in a new statement posted to its website Thursday afternoon.

Hospitals 195
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Interview with Lora Pellegrini, Massachusetts Association of Health Plans CEO

Health Business Group

Contact us to learn more. She also shares the historical perspective on healthcare reform in Massachusetts, and issues a call for employers to re-engage in support of affordability as they did back in the days of RomneyCare.

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Coordinating Care Coordination. Interview with Lumeon’s Robbie Hughes

Health Business Group

From a population health perspective, the 80/100 calculus is probably correct, but most of us want to be in that 1 percent. Contact us to learn more. I've certainly had that experience myself of navigating the system with help from well-placed insiders plus my own knowledge of how things work.

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UnitedHealth Pours Over $2B to Affected Providers for Change Healthcare Cyberattack

HIT Consultant

We know this has been an enormous challenge for health care providers and we encourage any in need to contact us.” “We continue to make significant progress in restoring the services impacted by this cyberattack,” said Andrew Witty, CEO of UnitedHealth Group. “We