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Newsletter, October 2023

Patient Safety Movement

We at the Patient Safety Movement Foundation are known for our recognition of loved ones who have lost someone from preventable harm in healthcare. Taken together, the role of pharmacists as stewards of medication and patient safety continues to evolve and expand to benefit patients and our communities.

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Review of 16 Proven Strategies to Improve Patient Satisfaction & Experience eBook

Readiness Rounds

2023 HCAHPS Scores Leave Much to be Desired The stark reality of patient satisfaction among US hospitals is simply that it’s not where it should be. From HCAHPS’s 2023 national results , the average overall hospital rating in terms of patient satisfaction was 70%. That is a C- in school terms.

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Transitional Care: How Can We Make it Better for Patients?

Healthcare Leadership

Threats to safe transitions from hospital to home: a consensus study in North West London primary care”, British Journal of General Practice , January 2020, [link] , accessed 24 April 2023. We have the technology to improve it, but do we have the will? Can’t wait to discuss this with the HCLDR community. Naylor M, Keating SA.

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How Effective Patient Communication Boards Improve Safety & HCAHPS Scores

Readiness Rounds

Patient communication boards play a pivotal role in enhancing both patient satisfaction and a hospital's HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) score and star rating. Do you ever question the effectiveness of your hospital's communication boards?

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Voices: Susan Mills, Senior Program Director for Home Health and Hospice, ACHC

Home Health Care

It was established with the goal of improving the quality of health care services and patient safety through accreditation and certification programs. We’ve also recently added accreditation for hospitals which has allowed us to make an even greater impact across the continuum.

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What is the Ideal Patient Discharge Experience?

Healthcare Leadership

In a paper published in 2021, the authors has this to say about the importance of discharge planning: Patients who do not have enough information about their discharge plans have decreased treatment compliance, decreased patient safety, increased emergency department (ED) recidivism, and poor satisfaction.

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State Maternal Mortality Review Committees Address Substance Use Disorder and Mental Health to Improve Maternal Health

NASHP

5] These suggested changes often target individuals, hospitals, providers, and the broader health care system. In Illinois , the MMRC notes that health care providers must, by state law, use the Illinois Prescription Monitoring Program to review patients’ past prescriptions and identify potential dependence and drug-seeking behavior.