Beyond the Digital Front Door: 4 Mobility Tenets for Superior Patient Experience Design
HIT Consultant
DECEMBER 8, 2021
The art of a concierge lies in an innate ability to think small while performing large tasks, an instinctive capability to anticipate and account for small needs, and to ensure that simple requests are handled with speed, discretion, and good taste. Digital (more specifically, mobile) engagement has made the patient experience transitory.
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