Health Populi

JULY 16, 2019

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute. delivery and financing system.

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Health Populi

OCTOBER 15, 2019

Patients’ experiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Healthcare Consumer Experience Study. 33% of patients would like digital payment options.

Life Sciences 94

Life Sciences Doctors Medicare Hospitals 94

The Beryl Institute

JANUARY 7, 2019

While 2018 was often shadowed by political tensions and shifting pressures on our healthcare systems globally, it was also a year of significant reinforcement of the value and purpose of the patient experience movement.

Patient Experience 52

Patient Experience Healthcare 52

The Beryl Institute

FEBRUARY 6, 2019

What perspective can we gain by looking back and reflecting on the last 10 years in healthcare? My first job in healthcare over 35 years ago was as a Respiratory Therapist. Working in healthcare my entire career has come with many changes. At that time, employees were still allowed to smoke at work. Talk about perspective.

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Health Populi

JUNE 4, 2019

Providers identified the key capability gaps for consumer-centric care as improving the consumer experience, offering a variety of facility-based access points, utilizing digital tools for health engagement, providing price transparency, and offering more virtual access points.

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Health Populi

JANUARY 21, 2019

healthcare? Consider how labyrinthine health care processes are, whether we look at patient “journeys” (a nice word for the Rube Goldbergian experience of being a sick patient in the U.S.) or physician workflows. or physician workflows. What forms might “tidying up” these processes take?

Hospitals 120

Hospitals Nursing Prevention Healthcare 120

The Beryl Institute

OCTOBER 14, 2019

This is exactly the same in healthcare; we must always ask ourselves “How am I oriented?” (The At every moment of every healthcare interaction, there are two orientations at work: one of operationalizing experience and one of the personal experience of health/healthcare. What is that pain in my side?

Quality Improvement 52

Quality Improvement Healthcare 52

The Beryl Institute

NOVEMBER 18, 2019

The well-cited African proverb “It takes a village to raise a child” reinforces that an entire community of people must interact with children for those children to experience and grow in a safe and healthy environment. The African proverb can also be extended to the village that is our patient experience community at The Beryl Institute.

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Health Populi

APRIL 29, 2019

As patients now assume the role of health consumer, they rationally expect retail-level experiences with greater first-dollar payment for health insurance, health care services and medical products like prescription drugs. ” People trust Amazon for daily retail experiences. The Amazon Prime-ing of the U.S.

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Healthcare Accountability Regulations Doctors 122

Health Populi

FEBRUARY 9, 2019

I’m keen to learn where the industry is on that diffusion curve in putting health information and tools into the hands of consumers, patients and caregivers. I’ll give you four big reasons: The patient is expecting a consumer experience from health care. The patient is worried about privacy and data security.

Accountability 83

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Health Populi

JANUARY 30, 2019

Equal proportions (39-40%) of people said, “large retailers,” “digitally-enabled companies,” and “healthcare providers.” PwC also notes that most physicians (3 in 4) have recommended an app or digital tool to patients. One-half of consumers would be likely to try such an FDA-cleared device.

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Health Populi

JUNE 10, 2019

Adopting these applications can help health care reduce costs, drive labor efficiency and support people-centered design and experience. As an example of this trend, Accenture points to Mindstrong which leverages AI and machine learning to divine digital phenotypes of consumers-patients that inform mental health support.

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Healthcare Rehabilitation Doctors Medical Technology 98

The Beryl Institute

MARCH 7, 2019

In 2011 when the Institute was still learning to crawl as a community committed to improving patient experience, I had the opportunity to meet Dr. David Feinberg. What was an opportunity to connect turned into a rich and robust conversation on the current state of affairs in healthcare and the opportunities we have ahead.

Healthcare 52

Healthcare Patient Experience Process improvement Population Health 52

Health Populi

APRIL 29, 2019

It’s déjà vu in health care all over again, but 35 years later, it’s the patient now facing sticker-shock with first dollar payments in high-deductible health plans, six-figure prices on specialty drugs to treat cancers, and a poor return-on-investment for personal health spending. can/will emerge as health citizens.

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Healthcare 115

Health Populi

NOVEMBER 12, 2019

The story started with the scenario that, “Search giant is amassing health records from Ascension facilities in 21 states; patients not yet informed.” ” Here’s Ascension’s press release on the collaboration , described in the title as “healthcare transformation.”

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Doctors Hospitals Healthcare Health Data 64

The Beryl Institute

APRIL 9, 2019

As funny as it may sound, the topic of “environment” within the Field of Patient Experience is somewhat controversial. Some professionals in this industry feel environment is the primary variable in patient experience while others are frustrated that it’s even part of the conversation at all.

Patient Experience 52

Patient Experience Hospitals Nursing Healthcare 52

The Beryl Institute

DECEMBER 15, 2019

That idea has been essential to our journey at the Institute and a seed of the evolution of the experience movement itself. 1 When we take a moment to listen to those we serve in healthcare and those who serve in healthcare, we reveal a rich and powerful tapestry of our very humanity. This idea, this reality, is universal.

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Healthcare Patient Experience 52

Health Populi

AUGUST 22, 2019

As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. The Index bakes in four scores: access, experience, pricing strategy, and consumerism infrastructure.

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Hospitals Urgent Care Integration Healthcare 62

The Beryl Institute

JULY 16, 2019

We have so much great information to share from the generous contributions of our members, and we’ve worked hard to ensure no one misses something that might support their patient experience efforts. In healthcare, we emphasize the need to listen to those we serve. Earlier this year we brought on a new marketing manager.

Patient Experience 52

Patient Experience Healthcare 52

Health Populi

APRIL 14, 2019

On Monday 15th April (US Tax Day, which is relevant to my talk), I’ll speak about re-imagining how telehealth cold re-shape the future of healthcare at a session curated by Dr. Joseph Kvedar of Partners Healthcare. Finally, consumer-patient pressures are playing a positive role in telehealth adoption.

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Health Populi

JANUARY 9, 2019

The patient is a consumer is a payor, I asserted today during my talk on the expanding ecosystem of retail health in the U.S. We learned this (again) this week in a Health Affairs research article on healthcare spending in the U.S. The patient is a consumer is a payor, right? $50 In the median U.S. ” Amen.

Medical Services 89

Medical Services Healthcare 89

Health Populi

JANUARY 20, 2019

It’s well-known that Philips has been firmly focused on health and health care, covering both clinical/professional healthcare as well as personal health for self-care. But he dons a second hat, too, as General Manager of Healthcare Transformation Services , Philips’ consulting services for healthcare providers.

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Rehabilitation Patient Experience Hospitals Medical Technology 96

Health Populi

JANUARY 6, 2019

Digital Health Tech Empowers Patients. Here are how these five mega-trends can bolster our health and healthcare products and services over the next decade. 3 trend is digital health empower patients – obviously a direct focus on healthcare. Envisioning the Smart Home of the Future. Smart Cities Promote Resilience.

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Population Health Prevention Health Data Healthcare 104

Health Populi

FEBRUARY 13, 2019

In healthcare it’s difficult to take friction out of such a complex and highly regulated industry. Now, consider the root problems that the Quadruple Aim addresses: drive health outcomes, enhance the health experience for both patient and provider to prevent burnout, and lower per capita medical costs. The study mashed up 101.6

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Prevention Hospitals Regulations Life Sciences 107

Health Populi

SEPTEMBER 27, 2019

Of people who have used digital tools for health care shopping, 8 in ten found these experiences helpful. Among patients taking prescription drugs, two-thirds said they “never” know the cost of meds before they leave their doctor’s office. The post How Can Patients Be Health Consumers in an Un-Transparent World?

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Doctors Nursing Hospitals Healthcare 89

Health Populi

APRIL 2, 2019

Healthcare Cost Crisis , a survey from West Health and Gallup. Americans seem to have a sense of civic duty for healthcare costs considering the survey found that 19% of people were satisfied with the U.S. Spending on medical care costs crowded out other household spending for millions of Americans in 2018, based on The U.S.

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Pharmaceuticals Primary Care Hospitals Quality of Care 98

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. Compare the findings in the first chart above with the second chart here on consumers’ expectations from the healthcare system. But experience is as important as products for 8 in 10 people.

Hospitals 62

Hospitals Doctors Healthcare Medical Technology 62

Health Populi

FEBRUARY 12, 2019

Some consumers’ lacking or losing health insurance as ACA coverage eroded in the past two years, resulting in these patients having to self-insure and price-shop for health care services (see my post on the Gallup Poll here on Health Populi). Patients, as consumers and payors, are ready and waiting for you.

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Patient Experience Healthcare Primary Care Telemedicine 97

Health Populi

FEBRUARY 11, 2019

This year at HIMSS19, we can take part in at least two dozen education sessions preaching and teaching the centrality of SDOH in patient care and revenue cycle management, and exhibitors who are bringing SDOH data elements and analytics into the electronic health record.

Medicare 90

Medicare Doctors Accountability Medicaid 90

Health Populi

APRIL 1, 2019

Patients in the U.S. Patients-as-health-consumers are highly influenced by health care costs when assessing their ability or interest in seeking health care, the second chart from the VisitPay survey report illustrates. Cost influenced two-thirds of patients in terms of their satisfaction with a physician or a health system.

Doctors 111

Doctors Accountability Medical Services Hospitals 111

Health Populi

NOVEMBER 18, 2019

As technology continues to re-shape consumers’ experiences and expectations with health/care, retail, travel and work, peoples’ concerns about data privacy are also growing as observed by a 2020 consumer trends forecast from GlobalWebIndex, Connecting the dots. First, some overall context to the study.

Doctors 133

Doctors Health Data Healthcare Hospitals 133

Health Populi

JUNE 7, 2019

There is no work-life balance, she quickly shared, based on her experience. I won’t go into the details here – you can experience these from one of Steve’s TED-style talks here. She fell in love, married, and had 3 sons. She also traveled and worked in the UK, Australia, in Europe, and in the U.S. So we must not seek perfection.

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Patient Experience Healthcare Integration 86

Health Populi

OCTOBER 18, 2019

adults in June 2019, asking people to share perspectives on their health care experiences, the role of technology in healthcare, and devices they’d use to manage their care. Most consumers want technology to play a greater role in addressing hassles and negative experiences in U.S. Technology. health care.

Prevention 54

Prevention Doctors Primary Care Hospitals 54

Beterra

MARCH 25, 2019

With a crunch on the number of resources available for healthcare improvement and a growing list of performance goals, every healthcare organization’s senior leadership team is asking more questions about how their improvement dollars are being used and which are bearing fruitful returns for the organization.

Healthcare Improvement 52

Healthcare Improvement Accountability Patient Safety Patient Experience 52

Health Populi

MARCH 7, 2019

This tension has extreme relevance for personal health and healthcare, as AI and data analytics become quickly adopted by payors, insurance companies, providers, pharma, and consumer tech companies that lie outside of HIPAA privacy and security regulations. Social media companies rank at the bottom of this trust-roster, and.

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Regulations Health Data Hospitals Healthcare 80

Health Populi

JANUARY 18, 2019

higher-than-world-average health care spending is mostly about how services are priced, versus whether Americans use more healthcare. Increasingly, as patients bear more first-dollar costs through high-deductible health plans, co-payments and co-insurance sharing, the patient-as-payor has become more sensitive to these prices.

Doctors 64

Doctors Medicare Hospitals Patient Experience 64

Health Populi

SEPTEMBER 3, 2019

” Here’s how Halle describes herself at Natalist CEO on Medium : Women’s health advocate and healthcare investor. In fuller transparency, I have also been a fertility patient, and so have more than a passing interest for Natalist to be successful. basal thermometers, ovulation tests) and just loathed the experience.

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Doctors Life Sciences Healthcare 52